Privacy policy

This policy explains how Voetel (“Voetel”, “we”), formerly Dialexia Communications, collects, uses, shares and protects personal information through voetel.com. It is written to meet Québec’s Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Person in charge of personal information

Ahmed Aïna, CEO and Founder, is responsible for the protection of personal information at Voetel. Contact him at sales@voetel.com (subject line “Privacy”), by phone at 1-514-693-8500, or by mail at Voetel, Montréal, Québec, Canada.

What we collect

• Information you give us. When you request a demo, quote or migration assessment: your name, work email, phone number, hotel or company name, property type, number of rooms or extensions, current phone system, and any message you write.
• Technical information. Like any website, our hosting provider’s servers record your IP address, browser type and the pages requested, for security and to keep the site running.

The site does not use advertising cookies, analytics or tracking tools. The savings calculator runs in your browser and does not send what you enter to us.

Why we use it

• To answer your request, schedule a demo and prepare a quote.
• To follow up with you about the services you asked about.
• To operate, protect and improve the website.

We only send marketing emails with your consent, as required by Canada’s anti-spam legislation, and every such email includes a way to unsubscribe. We never sell or rent personal information.

Consent

By submitting a form, you consent to the use of your information for the purposes above. You can withdraw your consent at any time by writing to us. If you do, we may no longer be able to provide the service you asked about.

Who we share it with

We share personal information only with service providers that help us run the website and respond to you, and only what they need:

• Netlify, Inc. hosts the website and receives form submissions (United States).
• Google LLC delivers the fonts used on the site and receives your IP address to do so (United States).
• Our email provider, which delivers form submissions to our sales inbox.

Because these providers operate outside Québec, your information may be stored or processed in other jurisdictions and be subject to their laws. Before sending information outside Québec, we consider its sensitivity, the purpose, and the protection the provider offers, and we rely on contracts that require it to be protected. We may also disclose information when required by law.

How long we keep it

We keep demo and quote requests for as long as needed to respond and follow up, and no longer than three years after our last contact with you, unless you become a client. Client information is kept for the length of our agreement and as required by law. After that, it is securely destroyed or anonymized.

How we protect it

The website is served over an encrypted connection (HTTPS). Access to the information you send is limited to the Voetel staff who need it to serve you. If a confidentiality incident presents a risk of serious injury, we will notify the people affected and the Commission d’accès à l’information as the law requires.

Your rights

You can ask to access the personal information we hold about you, to correct it, to receive it in a structured, commonly used technological format, to have it deleted or de-indexed where the law allows, or to withdraw your consent. Write to the person in charge above. We reply within 30 days.

If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

Changes to this policy

We will post any change on this page and update the date at the top.