One platform behind every Voetel line.
HERO is the award-winning VoIP platform developed by Dialexia in Montréal. It runs hotel phones, business phone systems and entire telecom operators, hosted or on your own servers.
Hosted, on-premise or white-label.
Cloud phone system
Fully hosted by Voetel. No capital expense, lower recurring costs and nothing to maintain on site.
On your own servers
The same platform installed on site and purchased outright, for organizations that need local control.
Plug-and-play gateway
An all-in-one IP-PBX appliance for smaller sites that want an on-premise box that just works.
Standard on every system.
| Capability | Hotels | Business |
|---|---|---|
| PMS integration and room status | Included | — |
| Front desk console | Included | Receptionist view |
| Guest billing to folio | Included | — |
| Auto attendant (IVR) | Included | Included |
| Voicemail | Auto-cleared at check-out | Included |
| Find me / follow me, call forwarding | Included | Included |
| Conferencing and group paging | Included | Included |
| Call recording | Included | Included |
| Music on hold and fax support | Included | Included |
| Languages | English, French, Spanish | English, French, Spanish |
Billing is part of the platform.
Most phone systems hand billing to a separate product. HERO includes it.
- Guest and customer accounts managed in the same place as the phones.
- Automated invoicing with prepaid and postpaid payment options.
- Day-to-day monitoring of usage, costs and margins.
- Profit and expense reports for operators and hotel groups.
Works with the phones you already have.
HERO supports a wide range of analog and IP phones and gateways from the major manufacturers, including many models found in hotel rooms today.
Dialexia built HERO for VoIP service providers, telecom operators, resellers and CLECs, and that remains part of the platform. Voetel continues to support operators with:
- HERO Hosted PBX for multi-tenant cloud phone services, with billing for plans, accounts and payments.
- Dial-Gate Softswitch, a Class 4/5 softswitch for small and mid-size service providers.
- Partner programs for resellers who want to add hospitality phones to their offer.
See your property running on Voetel before you commit.
We'll walk through your current setup, your PMS and your room phones, then show you what changes and what it costs. Most demos take 20 minutes.
Thank you. Your request is in.
A Voetel specialist will contact you within one business day to set a time. If it's urgent, call us at 1-514-693-8500.